Wednesday, August 09, 2006
Repeat after me ...
... The Customer is King! Worth remembering even when they are horribly wrong, or they make you do things you would not normally do.
Here's an email exchange between me and a service provider - whom I'm enabling to sell their services to my customer:
"The email entitled 'Angebot' IS an offer actually, technically, legally, and every other way. It even included a signature block. In 16 years of doing business this is the first such hoop we've had to jump through. If your customer is not satisfied with our offer would you please have them call or write me directly."
My response: "Can you please stop being a prima donna. I'm acting as my customer's agent. Customer is King, right? Just cut and paste your email on to letterhead and send me the PDF - please. I'm pretty sure you are going to get a bit of commission from this, and think of the future business from me as well."
PDF arrived 10 minutes later. The consequences: Contract signed. Money made. Lesson learned?
Here's an email exchange between me and a service provider - whom I'm enabling to sell their services to my customer:
"The email entitled 'Angebot' IS an offer actually, technically, legally, and every other way. It even included a signature block. In 16 years of doing business this is the first such hoop we've had to jump through. If your customer is not satisfied with our offer would you please have them call or write me directly."
My response: "Can you please stop being a prima donna. I'm acting as my customer's agent. Customer is King, right? Just cut and paste your email on to letterhead and send me the PDF - please. I'm pretty sure you are going to get a bit of commission from this, and think of the future business from me as well."
PDF arrived 10 minutes later. The consequences: Contract signed. Money made. Lesson learned?
# posted by Nesjo : 10:52
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